Refund Policy
Last updated: October 2026
Our promise
If the letter doesn't make them smile, email support@dearclaus.com within 14 days of purchase — from the address you used at checkout — and we'll refund you in full.
How to ask
Email us from the address you used at checkout. We usually reply within a day, and refunds go back to the card you paid with.
About the files
You're buying digital files for personal, non-commercial use. They download instantly, so there's nothing to ship back — refunds are handled entirely by email.
Payments and countries
Dear Claus is run by an individual based in Texas, USA. Payments are processed by our payment provider, which acts as our Merchant of Record — it handles the payment, the taxes and your receipt. Our payment provider may be unable to take payments from some countries; if checkout doesn't offer your country, that's why. Questions? Email support@dearclaus.com and we'll help.